You Win Some, You Lose Some

You Win Some, You Lose Some

Let’s face it. You cant win them all. You can’t score 100% of the shots you take. You can’t nail every 3 point shot. You can’t…get my drift?

What you can do is make the effort every single time. Without fail. However, at the end of the day, after doing all the right things, at the right time with the right choice of words & process, you may lose your sale to the competition. And when that happens, always assume that the other company may not be able to fulfill all their promises as they say would. Listen, not all dealers are cut from the same cloth. Some don’t care about the client like they say they do. Some don’t believe in the wow factor like others do. So, it’s safe the say that your client may not receive the VIP treatment that you provided to them.

So, here it is. Follow up with your client see if they’re happy. Follow up to see how their experience went. Follow up to see if they, in fact, even made the decision even though they told you they would. Things can change on a flip of a dime when clients are ready to make a big investment. Hasn’t it happened to you?

Morale of this post: remain engaged with your client. Follow up on a daily basis. Be your clients’ one stop shop. Be their consultant. Assistant. Liaison. Concierge service. If they get that from you, chances are they won’t from anywhere else. If by chance, they do receive a similar experience, your value proposition should outweigh anyone else’s. Why? There is only one of you!

Be sociable. Comment & share. #Apautotips.

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Asif Premji

Asif Premji

I believe in happy ever afters, whether they’re in books or life. I believe that the world is an occasional scary place, one where we need to carve out caves of safety. I believe in the power of the human spirit. I believe it’s a sin to be bored in a world filled with information, beauty, and fascinating things around us. I believe in making a positive difference – everyday – in the lives of everyone I meet. No judgements. No ego. No expectations. Making a difference in just ONE life means that ONE life made better. God Bless.

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Latest Testimonial

I first met Asif on Twitter. I had just walked away from one of the worst car shopping experiences I'd ever had (a Kia dealership) and *tweeted* it. Very soon after I received a tweet back from this "Asif Premji" guy. "Sorry to hear your car buying experience wasn't more positive - what are you looking for?" 

This was the first of many messages which has lead to not only the purchase (six months later) of a new Honda Civic Si for my wife but a professional and loyal relationship with Asif and his team. 

There is outstanding customer experience and then there is the unexpected and appreciated *Asif* level of customer experience. 

I would not hesitate to do or refer business with Asif and his team. By far one of the most enjoyable and confident car buying experiences in my lifetime. 

At Okotoks Honda I witnessed, "I actually give a $&@# about my customer", not just in words but in every day actions, long before I purchased a care and ever since. This is what I would call, Integrity in ACTION. It's not about the one off sale for them, Asif and his team truly understand the lifetime value of a single customer. 

If you're going to buy a Honda, it's well worth the trip to Okotoks and buy from anyone on Asif's team

Vince Fowler
Vince Fowler Friend & Client of Okotoks Honda

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